FAQ's

Sizing

Our robes are a standard AUS fit, please see individual listings for measurements.

Our team are always happy to assist you, info@BrideAndCo.com

Custom Orders

Of course, custom inquires are welcome, we are hear to help you. Please contact our team info@BrideAndCo.com and we are more than happy to bring your vision to life.

Payments

I’ve found something I adore. How can I pay?

We accept secure credit card payments, including Visa, Mastercard and American Express.

Want to pay via PayPal? No need to create an account – just follow all of the prompts at the check out. Easy.

Why was my payment declined?

 It’s a decision that your card holder makes due to your account balance, or; Due to incorrect information. Make sure that your card number, expiry date and CVC number are correct.

How secure is my payment method?

Incredibly safe. See that padlock icon that appears in the address bar at the top of your screen? That means you’ve entered a safe and secure zone. We use Shopify as our ecommerce platform,  which comes with SSL encryption technology to protect your details at checkout.

Delivery

After your payment’s been received, we’ll send your items to you within 5-10 business days, via Couriers Please. If Couriers Please does not service your location Australia Post will be used.

If you require any personalised items urgently please get in touch with our team info@BrideAndCo.com to check current turnaround times. Or please add the cut off date that your order is required by in your order notes.

 

Where do you deliver?

Unfortunately due to certain restrictions we are unable to send our robes/hampers outside of Australia. The time it takes for your order to arrive varies on your location, and how fast your local postal service is. If you’d like to track your order online, please get in touch for more information info@BrideAndCo.com When placing your order don't forget to double check all shipping address details are correct and up to date.

Returns and Exchanges

Returns

Unfortunately we cannot refund but will happily exchange non personalised items, eg. Plain satin robes, floral robes, plain cotton robes.

Exchanges

It happens, and we’re happy to help you choose the perfect size. If you’ve ordered the wrong size, let us know as soon as you can. We require exchanges within 10 days of being received, and they must be returned in the packaging supplied and in a sellable condition. Please email info@BrideAndCo.com to let us know your exchange is on its way.

 Please note: Any customised, printed or embroidered items including robes, boxes, ccadles, briefs and slippers are final and can not be returned or exchanged.

*All sale items purchased are final and cannot be returned for change of mind.

Does Bride and Co cover the cost of postage for returns?

Unfortunately no, return postage costs are liable to the customer and we always recommend using tracking postage, please contact our team info@BrideAndCo.com to discuss further.

Privacy Policy

We value your privacy, and we won’t ever sell or supply your information to third-parties.We’ll never spam you or ask you to change your password. We’ll only ever contact you about your order.

Wholesale and Collaborations

Yes wholesale inquiries are welcome and we always love to Collaborate, please get in touch with our team info@BrideAndCo.com